Returns

We are happy to offer you a return or exchange for change of mind on full price products purchased. Item(s) must be returned:

  • Within 14 days of purchase
  • In brand new condition with original packaging, tags and labels intact
  • With proof of purchase

Unfortunately, refunds or exchanges are not accepted for the following items:

  • Customised products that have been personalised either for corporate or business use
  • Bulk orders where large quantities have been ordered
  • Sale or discounted items

 

Change of mind items can be returned or exchanged at the Bookbinders Design store (348 Little Collins Street, Melbourne) or via post. If you are returning an item via post, please email us first (info@bookbindersdesign.com.au) and we will provide you with details of where to send the item. A couple of things to keep in mind when returning or exchanging online orders:

  • The original cost of shipping the item to you is non-refundable
  • Bookbinders Design is not responsible for the cost of shipping the item back
  • PayPal covers the cost of return shipping at no additional cost to PayPal account holders who have registered for it at paypal.com.au/returns
  • Please consider registering the parcel so that you can track the progress of the delivery in case it goes missing

 

If an item is damaged, faulty or incorrect, please contact us immediately via email (info@bookbindersdesign.com.au ) or phone (03 9642 4050) so that we can find the best solution.